FAQs

Need help getting started or managing your account?
Browse our frequently asked questions for quick answers and guidance.

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If you have an issue or question that requires assistance.

General Information

How do I register for SecriSuite?

To register, simply visit the SecriSuite register page and create your account using your email address and a secure password. After submitting the form, you'll receive a verification email — just follow the instructions to confirm your account. Once verified, you can log in and add your practice / business details from your dashboard.

Can I register and use the platform for free?

SecriSuite is a subscription-based platform. To access the full suite of secretarial and compliance management tools, a paid subscription is required. This ensures uninterrupted access to features designed to help you manage your practice and clients effectively.

Do I need to provide business documents for registration?

No, you do not need to provide official business documents during registration. However, you will need to enter essential business details such as company name, registration number, and contact information. This information will help you set up your profile and manage your clients.

Is my data safe on SecriSuite?

Yes, your data is stored securely in the cloud, and the platform is designed to be fully compliant with industry standards to ensure privacy and protection. Regular backups and secure login processes are in place to safeguard your business and client information.

Account Settings

How do I activate my business on the platform?

After registering and verifying your email, you can add your business details to your profile. Once you've entered all required information, make your payment, and your account will be manually activated by our team. You will receive an email notification when your business is successfully activated, and you can start adding clients and managing your business records.

Can I change or update my business details after registration?

Yes, you can easily update your business details at any time. Simply log in to your account, go to the "Practice Management" section, and edit the necessary fields. Changes are automatically saved and updated on your profile.

How long does it take for my business to be activated?

Business activation typically takes 1-2 business days after payment is processed. You will receive a confirmation email once your business has been activated, allowing you to begin managing your clients and compliance tasks.

What can I do after my account is activated?

Once your account is activated, you can begin managing clients, directors, and shareholders. You’ll be able to generate share certificates, view reports, and maintain detailed records for your practice and clients.

Login & Security

What if I forget my login credentials?

If you forget your username or password, you can easily reset them by clicking the "Forgot Password?" link on the login page. Follow the instructions sent to your registered email, and you’ll be able to reset your password and regain access to your account.

How does 2FA (Two-Factor Authentication) work on SecriSuite?

Two-Factor Authentication (2FA) adds an extra layer of security to your account. After entering your username and password, you'll be prompted to enter a one-time passcode sent to your registered email. This ensures that only authorised users can access your account.

Where do I start after logging in?

After logging in, you'll be taken to your dashboard. From there, you can add or view clients, manage directors and shareholders, update your practice details, or generate reports.

Platform Features

Can I generate reports or documents for my clients?

Yes, SecriSuite allows you to generate reports for clients, shareholders, and directors, including share certificates. These tools help streamline compliance documentation and recordkeeping.

Payment Information

Do I need to provide payment information during registration?

No, payment information is not required at the time of registration. You will only be asked to provide payment details once your account is reviewed and ready for activation.

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